Terms & Conditions

Please read these Terms & Conditions carefully before using the TellyCare website or any services we provide.

These Terms govern your access to and use of our website, telepsychiatry services, appointments, and related communications. By accessing or using our services, you agree to these Terms. If you do not agree, please do not use our website or services.

1. Interpretation and Definitions

Interpretation

Words with capitalized initials have meanings defined below. These definitions apply whether used in singular or plural form.

Definitions

For the purposes of these Terms & Conditions:

• Company: Referred to as “TellyCare,” “We,” “Us,” or “Our,” means TellyCare.
• Website: tellycarenow.com
• Service: All services provided through the Website, including psychiatric care, therapy, and consultations.
• You: The individual accessing or using the Service.
• Device: Any device used to access the Service, including a computer, mobile phone, or tablet.
• Third-Party Services: Any external services or platforms linked through our Website.

2. Acknowledgment

These Terms & Conditions govern your use of our Service and form an agreement between you and TellyCare.

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree, you must not use our Website or services.

You confirm that you are at least 18 years old or are accessing the Service under the supervision of a parent or legal guardian.

Your use of our Service is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

3. Use of the Service

You agree to use the Service only for lawful purposes and in a way that does not violate any applicable laws or regulations.

You must not:

• Attempt unauthorized access to our systems
• Disrupt or interfere with Website functionality
• Use the Service for fraudulent or harmful activities

We reserve the right to restrict or terminate access if misuse is detected.

4. Medical and Healthcare Disclaimer

TellyCare provides psychiatric and mental health services. However:

• Content on the Website is for informational purposes only
• It does not replace emergency or urgent medical care
• A doctor-patient relationship is established only after a formal consultation

If you are experiencing a medical emergency, mental health crisis, or believe you may harm yourself or others, call 911 or go to your nearest emergency room immediately. Do not rely on this Website or telehealth services during an emergency.

We do not guarantee specific outcomes from treatment because results vary between individuals.

5. Appointments and Telehealth Services

Appointments may be conducted through telehealth or other approved methods.

By booking an appointment, you agree to:

• Provide accurate and complete information
• Attend sessions on time
• Follow professional guidance provided by clinicians

We reserve the right to:

• Reschedule or cancel appointments
• Refuse service when necessary for safety or compliance reasons

6. Payments and Fees

If services require payment:

• You agree to provide valid payment information
• Fees must be paid as agreed at the time of booking
• Applicable fees, copayments, deductibles, or other charges may apply depending on the services provided and your individual circumstances
• Failure to complete payment may result in cancellation of services

7. Third-Party Links and Services

Our Website may contain links to third-party websites or tools.

We do not control or take responsibility for:

• Their content
• Their privacy practices
• Their terms of use

You are encouraged to review their policies separately.

8. Limitation of Liability

To the maximum extent permitted by law:

• TellyCare is not liable for indirect, incidental, or consequential damages
• We are not responsible for interruptions, delays, technical issues, or temporary unavailability of the Service
• Use of the Service is at your own risk
• Our total liability, when applicable, will be limited to the amount paid for the Service

9. “As Is” Disclaimer

The Service is provided “as is” and “as available,” without warranties of any kind.

We do not guarantee that:

• The Service will be uninterrupted or error-free
• Information provided will always be accurate or up to date
• The Service will meet all user expectations

10. Termination

We may suspend or terminate your access to the Service without prior notice if you violate these Terms.

Upon termination, your right to use the Service will immediately end.

11. Governing Law

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law rules.

12. Dispute Resolution

If a dispute arises, you agree to first contact us and attempt to resolve the issue informally.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Updated versions will be posted on this page with a revised “Last Updated” date.

Continued use of the Service means you accept the updated Terms.

14. SMS Terms & Conditions

By providing your mobile number and opting in, you agree to receive SMS messages from TellyCare related to customer care, appointment reminders, notifications, and support services.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier plan.

You may opt out at any time by replying STOP to any SMS message. For assistance, reply HELP.

Your SMS consent and phone number will not be shared with third parties or affiliates for marketing purposes.

Standard Messaging Disclosures

• Message and data rates may apply
• You may opt out at any time by texting STOP
• For assistance, text HELP or visit our Privacy Policy and Terms & Conditions pages
• Message frequency may vary